You can cancel your appointment online from your profile or change its date and time without a time limit or a requirement to give a reason. Cancellations and changes incur no penalty fees or session deductions. You may also send requests directly to our branches or bilgi@fatmasuha.com.
If no session or service in a purchased package has been used, customers may cancel the package and request a refund or exchange it for a different service package.
For individually purchased sessions, if the treatment has not yet been performed, unconditional cancellation and a refund are available even immediately before the appointment. Refunds are available provided the purchased service has not yet been used. Cancellation, change and refund requests can be made by contacting our branches. Contact: bilgi@fatmasuha.com.
For distance service contracts, consumers may withdraw within 14 days of contract formation without a reason or penalty. Send notice within that period to bilgi@fatmasuha.com or in writing to the registered address. A written notice in addition to a telephone call helps establish proof. Starting service before the withdrawal period expires requires the consumer’s separate approval; registration or selection of an appointment date alone is not such approval. Statutory exceptions and more favourable business terms are considered together.
After statutory withdrawal, payments collected for the service are returned within 14 days of receipt of the withdrawal notice, using a method appropriate to the original payment instrument and without charging the consumer. If no payment was collected, there is no sum to refund, but the appointment/package cancellation is still processed. Bank processing may affect when a card refund appears; it does not extend the provider’s statutory deadline. Booking cancellation and completion of a monetary refund are separate steps.
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